Puerto Rico’s health system continues to face longstanding funding issues, hospital financial struggles, and a shortage of healthcare workers. Fragmented as the health system is, we have a huge opportunity: to achieve true patient-centricity and fix the provider journey in the healthcare sector.

What can we do to improve health equity in Puerto Rico? Listen to this episode of the V2A Consulting podcast, V2ATalks🎙where our director, Graciela Salcedo; Joaquín Rodríguez, leader of V2A's Health practice, and María Fernanda Levis, founder and CEO of Impactivo, discuss health equity and the social determinants of health.

The leading financial indicators for the Dominican Republic's Commercial Banking and Savings and Loan Associations were analyzed.

How organizations must strengthen before and during any transition to integrate the human side of change and minimize challenges

In recent years, most healthcare conversations have been sprinkled with terms like “health disparities,” “health inequalities,” or “health equity.” Per the World Health Organization (WHO), health equity is defined as the absence of unfair and avoidable or remediable differences in health among population groups.

Our Social Determinants of Health dashboard was developed to help understand the conditions in which the people of Puerto Rico are born, grow, work, live and age that shape their health. V2A’s SDoH Dashboard provides key factors at the municipality and neighborhood levels, including socio-demographic data, educational attainment, employment, occupation, transportation, housing, internet access, family composition and healthcare access, among others … all visualized as a Puerto Rico heat map.

The Puerto Rico banking industry reached a pre-tax ROE of 20.2% in the first half of 2022. Since 2018, local banks have outpaced their US peers in terms of profitability thanks to the continuous reduction of loan delinquency, their higher interest margin, and the effective management of operating expenses in an environment of low economic activity.

An integrated approach to counteract today’s turnover rate and hiring challenges

The consumer experience (CX) is a more relevant topic every day. Since the pandemic, consumers have been forced into a more digital way of life, where a seamless, simple, automated customer experience is necessary.