Natural Language Processing (NLP), a subfield of linguistics, computer science, and artificial intelligence, can be used to extract valuable insights for any company with large amounts of unstructured data like audio files (e.g. customer calls) and text documents (e.g. interviews notes). At V2A, we have recently applied NLP for a Telecom Company to understand why clients call customer service and what topics generate more discontent among customers.

The Puerto Rico banking industry reached a pre-tax ROE of 22.5% in the Jan-Sep 2021 period driven by three factors: 1) Higher leverage levels, 2) Higher operational efficiency, and 3) Lower provision expense.