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Articles

Maximizing Growth Through Personalized CX and Cross-Selling

February 7, 2025 8 minute read

Using a "Growth Through Personalization" (GTP) framework, businesses have been able to dive into personalization successfully, maximize the data at their disposal, and identify the right moments to offer the right products or services, via the right communication channels.
The state of AI in Puerto Rico 2024
Articles

The state of AI in Puerto Rico 2024

December 13, 2024 9 minute read

V2A Consulting conducted a broad survey of Puerto Rican organizations to assess their adoption and use of Artificial Intelligence tools thus far.  A broad cross-section of organizations, over 100 in total, responded to our survey, covering over 15 sectors of the economy and ranging in size from large multinational organizations to medium and small businesses.
Hospital Acquisition
Articles

How To Capture Value From Your Hospital Acquisition

October 3, 2024 21 minute read

Acquiring distressed hospitals offers opportunities to expand market share, improve care quality, and enhance negotiation leverage with payers. Such acquisitions can prevent closures, maintain access to care, and create long-term value through strategic integrations that bolster efficiency and cost savings.
Optical Character Recognition (OCR)
Articles

Optical Character Recognition (OCR): What is it and how can it boost your digital transformation efforts?

September 26, 2024 9 minute read

By converting different types of documents, such as scanned paper documents, PDFs, or images captured by a digital camera, into editable and searchable data, OCR allows organizations to streamline workflows, reduce manual data entry, and improve overall productivity.
Digital Transformation
Articles

Digital Transformation: How to get it right

September 19, 2024 9 minute read

We’ve identified five key drivers to navigate the complexities and challenges of digital transformation, while securing a long lasting impact: (1) define a clear vision and strategy, (2) secure top leadership commitment to lead change management effort, (3) focus on a customer-centered experience, (4) adopt an agile approach, and (5) implement suitable technologies and data management solutions.
Artificial Intelligence: Success Factors to Get it Right
Articles

Artificial Intelligence: Success Factors to Get it Right

September 17, 2024 4 minute read

In this article we explore the key fields of AI and provides valuable insights into the success factors for its effective adoption.
Articles

Organizational Design and Compensation: A Comprehensive Approach to Human Capital Management

September 17, 2024 7 minute read

Led by the Executive team and Human Resources (HR), strategic management aligns employee needs with organizational goals, promoting a transparent culture and talent retention. Appropriate organizational design and a focus on compensation and benefits make it easier to attract and develop talent. This ensures efficiency, retention, and transparency, contributing to a strong and sustainable culture.
Articles

Why should my private healthcare organization care about social determinants of health?

June 18, 2024 12 minute read

Evidence supports that SDOH interventions enhance outcomes and reduce costs, providing a foundation for effective health equity strategies.
Articles

Culture Shift - Strengthening Cybersecurity through Organizational Change

April 24, 2024 7 minute read

Human error is the primary driver of security breaches, making human risk the biggest cyber vulnerability for companies today. Learn how to effectively address human risk and enhance cyber resilience, and shift focus towards cultivating a cybersecurity-centric culture and mindset among employees.
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