< Back to Insights

Operations

Operations



Maximizing Growth Through Personalized CX and Cross-Selling

Using a "Growth Through Personalization" (GTP) framework, businesses have been able to dive into personalization successfully, maximize the data at their disposal, and identify the right moments to offer the right products or services, via the right communication channels.

Improving the health of Puerto Rico's hospitals

Puerto Rico’s hospitals face longstanding financial, operational, and human capital challenges. How can hospital administrators improve their financial position without relying on reimbursement increases? How can Operations Managers improve processes while enhancing healthcare workers’ engagement?

CX: Keeping promises through experience

The consumer experience (CX) is a more relevant topic every day. Since the pandemic, consumers have been forced into a more digital way of life, where a seamless, simple, automated customer experience is necessary.

Scroll to Top