Improving the health of Puerto Rico’s hospitals

Puerto Rico’s hospitals face longstanding financial, operational, and human capital challenges. How can hospital administrators improve their financial position without relying on reimbursement increases? How can Operations Managers improve processes while enhancing healthcare workers’ engagement?

The disparity in hospital quality metrics between Puerto Rico and the US

In general, Puerto Rico hospitals score lower than the national average in quality metrics, based on reports from the Centers for Medicare and Medicaid Services (CMS) Hospital Compare database. The difference is significant in metrics related to readmission, mortality, and Emergency Department (ED) care. In this Insight we analyze several of these outcomes and explore the possible reasons behind them.

Difficult times for the hospital sector in Puerto Rico

Hospitals play a key role in the provision of health services to Puerto Rico citizens. In recent years they have been operating in a complicated environment where several industry trends have been hurting their profitability. That situation has only been aggravated by Hurricane María. Consolidation, both across the hospital sector but also vertically along the health system may help turn these trends around.

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