The banking industry is undergoing a transformation in the provision of services worldwide. In this Insight, we will review the most important digital trends around the transformation of the sector worldwide and in the Dominican Republic, as well as its impact on customers.
If your organization doesn’t have a digital transformation agenda in place by now, it might be on the brink of extinction or obsolescence in the next decade.
The consumer experience (CX) is a more relevant topic every day. Since the pandemic, consumers have been forced into a more digital way of life, where a seamless, simple, automated customer experience is necessary.
We are proud to present our latest insights to the banking industry through the publication of the “Customer Profitability Analysis for Better Decisions” article in BAI Banking Strategies. It showcases the work we have developed around our customer profitability methodology in a practical, focused and insightful manner. Click on the link below, and enjoy! “Customer …
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