Navigating Puerto Rico’s Shift to APR-DRG: Strategies for a Smooth and Successful Hospital Transition
Puerto Rico Medicaid will shift to APR-DRG in 2026. Learn how hospitals can prepare, optimize coding, and leverage AI for a smooth transition.
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Operations
Operations
One Size Doesn’t Fit All: How to Pick the Right Digital Solution
Digital transformation isn’t about adopting the latest technology—it’s about selecting the right digital solution that fits your people and processes. From low-code/no-code platforms to off-the-shelf systems and tailored solutions, organizations must evaluate what truly supports efficiency, scalability, and innovation. With the rise of AI-powered automation and the importance of robust data architecture, choosing the right platform has become a strategic decision that determines the success of any transformation journey.
Unlocking customer profitability: New value drivers in banking
This insight explores the key value drivers reshaping profitability management, the challenges banks face, and actionable strategies to implement a scalable model that supports sustainable growth.
Unlocking Digital Maturity: A Data-Driven Digital Transformation Strategy
Digital transformation (DX) is crucial for modern organizations, yet achieving success requires more than adopting new technologies. Learn how to use V2A’s five-step methodology to assess, set strategic goals, and implement data-driven initiatives to drive meaningful change and long-term value.
Maximizing Growth Through Personalized CX and Cross-Selling
Using a "Growth Through Personalization" (GTP) framework, businesses have been able to dive into personalization successfully, maximize the data at their disposal, and identify the right moments to offer the right products or services, via the right communication channels.
Improving the health of Puerto Rico's hospitals
Puerto Rico’s hospitals face longstanding financial, operational, and human capital challenges. How can hospital administrators improve their financial position without relying on reimbursement increases? How can Operations Managers improve processes while enhancing healthcare workers’ engagement?
V2ATalks Healthcare: conversation with Lic. Humberto Pérez, Executive Director of Dr. Susoni Hospital
What challenges do hospitals in Puerto Rico face? How can collaboration between primary medicine and hospitals improve readmission rates and the patient experience?
Process Automation – 5 Key elements for a successful digital transformation
If your organization doesn’t have a digital transformation agenda in place by now, it might be on the brink of extinction or obsolescence in the next decade.
CX: Keeping promises through experience
The consumer experience (CX) is a more relevant topic every day. Since the pandemic, consumers have been forced into a more digital way of life, where a seamless, simple, automated customer experience is necessary.