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Digital Transformation

One Size Doesn’t Fit All: How to Pick the Right Digital Solution

Digital transformation isn’t about adopting the latest technology—it’s about selecting the right digital solution that fits your people and processes. From low-code/no-code platforms to off-the-shelf systems and tailored solutions, organizations must evaluate what truly supports efficiency, scalability, and innovation. With the rise of AI-powered automation and the importance of robust data architecture, choosing the right platform has become a strategic decision that determines the success of any transformation journey.

Unlocking Digital Maturity: A Data-Driven Digital Transformation Strategy

Unlocking Digital Maturity: A Data-Driven Digital Transformation Strategy

Digital transformation (DX) is crucial for modern organizations, yet achieving success requires more than adopting new technologies. Learn how to use V2A’s five-step methodology to assess, set strategic goals, and implement data-driven initiatives to drive meaningful change and long-term value.

Maximizing Growth Through Personalized CX and Cross-Selling

Using a "Growth Through Personalization" (GTP) framework, businesses have been able to dive into personalization successfully, maximize the data at their disposal, and identify the right moments to offer the right products or services, via the right communication channels.

Improving the health of Puerto Rico's hospitals

Puerto Rico’s hospitals face longstanding financial, operational, and human capital challenges. How can hospital administrators improve their financial position without relying on reimbursement increases? How can Operations Managers improve processes while enhancing healthcare workers’ engagement?

CX: Keeping promises through experience

The consumer experience (CX) is a more relevant topic every day. Since the pandemic, consumers have been forced into a more digital way of life, where a seamless, simple, automated customer experience is necessary.

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