{"id":4437,"date":"2024-10-09T12:30:30","date_gmt":"2024-10-09T16:30:30","guid":{"rendered":"https:\/\/v2aconsulting.com\/success-stories\/the-medicaid-challenge\/"},"modified":"2025-12-15T14:25:48","modified_gmt":"2025-12-15T18:25:48","slug":"the-medicaid-challenge","status":"publish","type":"success-stories","link":"https:\/\/v2aconsulting.com\/es\/historias-exito\/the-medicaid-challenge\/","title":{"rendered":"The Medicaid Challenge"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=\"stretch_row\"][vc_row full_width=\"stretch_row\"][vc_column width=\"1\/6\"][\/vc_column][vc_column width=\"2\/3\"][vc_video link=\"https:\/\/www.youtube.com\/watch?v=OlhOS7mOT4c&amp;t=1s\" css=\"\"][vc_column_text css=\"\"]Este video aborda el papel esencial del manejo del cambio durante la transici\u00f3n de la plataforma tecnol\u00f3gica de elegibilidad de Medicaid. Este fue un cambio de gran magnitud que impact\u00f3 a m\u00e1s de 600 empleados en oficinas regionales a trav\u00e9s de toda la isla, involucrando a m\u00faltiples suplidores en el desarrollo, integraci\u00f3n y validaci\u00f3n del sistema. A pesar de contar con buenos planes de implementaci\u00f3n y adiestramiento, la agencia identific\u00f3 que el \"elemento humano\" del cambio estaba ausente.<\/p>\n<p>La estrategia de V2A comenz\u00f3 por entender la cultura, el d\u00eda a d\u00eda de las operaciones y los elementos que podr\u00edan obstaculizar o facilitar la adopci\u00f3n. A partir de este diagn\u00f3stico, se dise\u00f1\u00f3 un plan con tres componentes clave:<\/p>\n<ol>\n<li><strong>Monitoreo<\/strong>: M\u00e1s all\u00e1 del conocimiento t\u00e9cnico, era vital asegurar que el personal estuviera conectado con el valor y los beneficios del cambio para la organizaci\u00f3n y la comunidad que sirve.<\/li>\n<li><strong>Personas Clave<\/strong>: Identificar el talento interno no reconocido para que impulsara el proceso de adopci\u00f3n. Una vez identificados, se les involucr\u00f3 para proponer iniciativas que facilitaran la transici\u00f3n.<\/li>\n<li><strong>Comunicaci\u00f3n<\/strong>: Se puso \u00e9nfasis en escuchar qu\u00e9 piensa y siente la gente para identificar lo que podr\u00eda frenar el proceso de cambio.<\/li>\n<\/ol>\n<p>Este enfoque tuvo un impacto positivo en las variables de adopci\u00f3n, resultando en un \u00edndice de readiness o adopci\u00f3n medible. Debido a este \u00e9xito, Medicaid extendi\u00f3 el acompa\u00f1amiento de V2A despu\u00e9s de la implementaci\u00f3n, enfoc\u00e1ndose en el coaching a l\u00edderes, el monitoreo continuo de la adopci\u00f3n y el piloteo de las iniciativas propuestas por el nuevo grupo de talento identificado.[\/vc_column_text][\/vc_column][vc_column width=\"1\/6\"][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Descubre c\u00f3mo V2A Consulting ayud\u00f3 a Medicaid a gestionar el lado humano de un cambio masivo de plataforma, enfoc\u00e1ndose en la escucha, la identificaci\u00f3n de talento interno y el coaching a l\u00edderes para asegurar una adopci\u00f3n exitosa en m\u00e1s de 600 empleados.<\/p>\n","protected":false},"author":3,"featured_media":4282,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"plain-container","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"industry":[44],"market":[],"service":[],"class_list":["post-4437","success-stories","type-success-stories","status-publish","has-post-thumbnail","hentry","industry-salud"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.4 (Yoast SEO v27.5) - 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