How to leverage culture to get the best out of telecommuting
A roadmap for growth in a hybrid context, without compromising the culture.
Global Banking Trends and their Impact on the Dominican Republic
The banking industry is undergoing a transformation in the provision of services worldwide. In this Insight, we will review the most important digital trends around the transformation of the sector worldwide and in the Dominican Republic, as well as its impact on customers.
State Broadband Planning: A Strategic Methodology
Creating a strategic broadband plan does not have to be daunting. Using the proper framework, local governments, state broadband offices, and even private operators can develop and document actionable initiatives for the future.
Process Automation – 5 Key elements for a successful digital transformation
If your organization doesn’t have a digital transformation agenda in place by now, it might be on the brink of extinction or obsolescence in the next decade.
Adopting change in times of change
How organizations must strengthen before and during any transition to integrate the human side of change and minimize challenges
Social Determinants of Health: Understanding the drivers of Health Disparities
In recent years, most healthcare conversations have been sprinkled with terms like “health disparities,” “health inequalities,” or “health equity.” Per the World Health Organization (WHO), health equity is defined as the absence of unfair and avoidable or remediable differences in health among population groups.
An Employer’s X-ray
An integrated approach to counteract today’s turnover rate and hiring challenges
CX: Keeping promises through experience
The consumer experience (CX) is a more relevant topic every day. Since the pandemic, consumers have been forced into a more digital way of life, where a seamless, simple, automated customer experience is necessary.
Natural Language Processing, what it is and how it helps your organization
Natural Language Processing (NLP), a subfield of linguistics, computer science, and artificial intelligence, can be used to extract valuable insights for any company with large amounts of unstructured data like audio files (e.g., customer calls) and text documents (e.g., interviews notes).
Analyzing Staffing as Cornerstone to Police Transformation
In this article we intend to explain why a comprehensive staffing analysis can clear the way for an effective police transformation, and a smart way of readjusting budgets.