The consumer experience (CX) is a more relevant topic every day. Since the pandemic, consumers have been forced into a more digital way of life, where a seamless, simple, automated customer experience is necessary.
Natural Language Processing (NLP), a subfield of linguistics, computer science, and artificial intelligence, can be used to extract valuable insights for any company with large amounts of unstructured data like audio files (e.g., customer calls) and text documents (e.g., interviews notes).
In this article we intend to explain why a comprehensive staffing analysis can clear the way for an effective police transformation, and a smart way of readjusting budgets.
Mobility restriction measures have the objective of reducing the contagion of Covid-19. The V2A Covid-19 Mobility Dashboard compares mobility reductions/increases with the spread of Covid-19 in all States of the US and more than 100 countries including Puerto Rico. Several Countries/States can be selected to compare mobility in various sectors/areas (Retail and Recreation, Grocery and Pharmacy, Parks, Residential, Workplace, Transit Stations) and the evolution of positives per 100k population on a daily basis.
We are proud to present our latest insights to the banking industry through the publication of the “Customer Profitability Analysis for Better Decisions” article in BAI Banking Strategies. It showcases the work we have developed around our customer profitability methodology in a practical, focused and insightful manner. Click on the link below, and enjoy! “Customer …
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